I gather ideas and inspiration from my broad network of former managers, consultants, vendors, successful former colleagues, and my current work
In the interest of continuing improvement, I surveyed this group and incorporated a concept I'm fond of, the Net Promoter Score.
The Approach: 47 individuals were invited to participate, and I received a 74.5% response rate.
The Question: "How likely is it that you would recommend Stacey Cost to a friend or colleague?"
The Response: Stacey Cost's Net Promoter Score = 94.3%